Privacy policy
Last updated: April 30, 2025
The purpose of this document (“Policy”) is to inform you about how your data is handled by us when you visit or use our website.
Climate Risk Index (referred to in these terms and conditions as 'we', 'us', or 'our') is the "controller" under data protection laws where we're processing your personal information in relation to our content and/or website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
Personal information we collect and use
We gather data to deliver the products and services you request, facilitate your browsing experience, communicate with you, and enhance your overall experience on our website. Some of this information is provided directly by you—for example, when you make a purchase. Other information is collected automatically through your interactions with our website.
We use technologies such as cookies, action tags, and other tracking tools to collect this data, along with error reports and usage statistics generated as you navigate our site. In some cases, we also collect information from your interactions with us or others on social media platforms, including (but not limited to) Instagram, TikTok, and Facebook (collectively referred to as “Social Media”).
The types of data we collect are based on the specific products, services, and features you use on the website, and may include:
Personal Information: You can visit the website without creating an account and browse content without providing personal details. Generally, we collect personal information that you voluntarily share with us—such as when you create or update your account or user profile, or otherwise interact with the website.
The website may collect the following categories of personal information from users. These types of information are obtained through the methods described in more detail below.
Category |
Examples |
Collected |
|
A. Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. |
YES |
|
B. Personal Information |
A name, signature,, physical characteristics or description, address, telephone number, passport number, driver’s license, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. note: Some Personal Information included in this category may overlap with other categories. |
YES |
|
C. Protected classification characteristics |
Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
NO |
|
D. Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
YES |
|
E. Biometric information |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
|
F. Internet or other similar network activity. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
YES |
|
G. Geolocation data. |
Physical location or movements. |
YES |
|
H. Sensory data. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
NO |
|
I. Professional or employment-related information. |
Current or past job history or performance evaluations. |
NO |
Information from Third Parties:
We may also collect personal information about you from external, third party sources such as social media platforms, payment processors, product vendors, and other business partners. This information supports our ability to provide services and products, manage and maintain your account on our website, and communicate with you in line with our Terms of Use.
Automatically Collected Usage and Device Data:
Like many websites, we use tracking technologies to automatically gather technical data from your browser, mobile device, or other device when you access our site. This information may include (but is not limited to) your IP address, browser type and language, referring and exit pages, URLs, clickstream data, landing pages, pages viewed, time spent on each page, and timestamps of your visits. Collecting this data allows us to tailor your experience and monitor how the site is used.
Use of Cookies:
We use cookies—small data files stored on your device either temporarily or permanently—for various operational purposes on our website. Cookies help us manage user sessions, such as keeping items in your shopping cart. While you can configure your browser to block cookies or notify you when cookies are sent, doing so may impact your ability to use certain features of the site. We employ both session cookies (which expire when your browser is closed) and persistent cookies (which remain on your device until deleted).
Use of Pixels (Web Beacons/Web Bugs/JavaScript Tags):
We may incorporate tiny graphics known as Pixels to log certain activities when you visit our site or interact with our digital content. Pixels assist in cookie delivery, help track user visits, and can be embedded in emails to assess open rates or user engagement. Unlike cookies, Pixels reside within web content or emails and are not stored on your device. The data we collect using Pixels helps us improve our marketing strategies and measure the performance of ads shown on third-party platforms.
Data from Other External Sources:
We may gather personal information from service providers, vendors, or other trusted third parties and combine it with data we've already collected. This helps us maintain up-to-date records and create a more accurate and personalised user experience. We or our partners may also link this information to your existing user account.
IP Address and Location Data:
Your IP address is assigned to your device when connecting to the internet and may be logged when you access our site. We may use this data for functions such as system diagnostics, aggregated usage reporting, and usage monitoring. Additionally, we may link your IP address to personal information you’ve provided. We may also collect precise geolocation and address data—such as billing and shipping addresses—when required to fulfill product or service requests.
Social Media Interactions:
If you engage with us on platforms like Instagram, TikTok, or Facebook, any personal information you share—depending on your privacy settings—may be collected by us. Likewise, any public responses or interactions we make on those platforms may be visible to other users. We are not responsible for how your personal information is handled on social media, which operates independently of us. We recommend reviewing the privacy settings and policies of any social platform you use to better understand their practices.
Analytics Services Provided by Third Parties:
We work with external analytics providers, such as Google Analytics, Google Ads, Instagram, TikTok, and Facebook, to gather insights about how our website is used. These providers utilise cookies to collect data such as your device type, operating system, browser, location, time on site, and interactions with pages. This data helps us understand user behavior and improve your experience. These tools can also track your activity across other websites and provide aggregated data like demographic trends, interests, and location.
How do we use your personal information
We may use or share the personal information outlined above for a variety of legitimate business purposes, including but not limited to:
Responding to your inquiries, offering customer support, and addressing any issues or feedback you raise, as well as improving how we respond to such matters.
Customising and enhancing your experience on our website, including tailoring content, product suggestions, and promotional offers that align with your preferences and interests.
Providing the products or services you have requested, or otherwise fulfilling the reason you shared your information with us.
Creating, managing, and safeguarding your account on our platform.
Facilitating features, tools, and functionalities available on the site.
Conducting marketing activities and promotional outreach, which may include targeted advertisements and email campaigns (where required by law, we will seek your consent first).
Supporting internal operations such as testing, research, analytics, and product development to improve our website, services, and user experience.
Complying with legal obligations, including responding to lawful requests from authorities, regulatory bodies, or pursuant to court orders.
Maintaining the security, safety, and operational integrity of our website, services, databases, technology infrastructure, and broader business operations.
Detecting, investigating, and helping prevent fraud, security breaches, or other prohibited or unlawful activities.
Any other purpose disclosed to you at the time your personal information is collected, or as permitted or required under applicable laws and regulations.
Where we store your personal information
Keeping information about you secure is important to us so we store and process your personal information in accordance with the high standards required under data protection laws. We or suppliers might sometimes need to transfer your personal information outside of Australia.
How long we'll hold your information for
Information will be retained only for so long as reasonably necessary and proportionate for the purpose.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Payment Processors
If you purchase or pay for products or services via the Website, we may disclose your Information with vendor(s) responsible for processing your payment (“Payment Processors”), so that they may do so. Payment Processors have their own privacy policies, and those terms and conditions will apply to you. Please be sure to review these privacy policies, including any links provided during payment processing.
Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you. Your personal information is stored through Shopify’s data storage, databases, and general Shopify application. They store your data on a secure server behind a firewall.
When you make a purchase on our website, Shopify processes your payment information and manages order fulfillment on our behalf. Shopify may also collect and process data as a controller in accordance with its own privacy policy. We recommend reviewing Shopify’s privacy policy to better understand how your information is handled by them:
https://www.shopify.com/legal/privacy
For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies
Children’s Privacy
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect, use, or disclose personal information from anyone under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information from our records as soon as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details provided in the "Contact Us" section of this Privacy Policy.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at dataofficer@climateriskindex.com.au